Terms of Service
We supply quality, stylish, affordable floor covering and related products to our customers. The main reason for our success is how we service our customers before, during, and after the sale. We want you to be completely satisfied with your new products and our services. We stand behind what we sell. The following terms and conditions are provided so we are transparent about our processes and terms of sale, and for your protection and ours. Please let us know if there is anything we can do to improve your shopping experience. Thanks for your business!
You should retain the Sales Order as a permanent record. In the event of a future claim, a copy of the Sales Order will be required to document proof of purchase and any related warranties.
Returns and Refunds: Special orders must be paid in full, at time of purchase. Special order merchandise (including ceramic tile) is ordered and cut to your specifications, therefore no cancellations or returns can be accepted and no deposits refunded unless the order is cancelled in full before the merchandise is ordered by us from the supplier.
Merchandise purchased from store stock and returned within three business days after purchase will receive a full refund, minus restocking fees, if it is unused, uncut, and undamaged. Ceramic tile purchased from store stock can be returned within two weeks after purchase if undamaged and in unopened boxes, minus restocking fee. Restocking fees are generally 25% of the amount of the order.
All clearance merchandise, and merchandise marked “as is” or “final sale,” is sold without warranty, and may not be returned for any reason, unless specifically authorized IN WRITING by the store manager at the time of purchase.
Form of Refund: You must present the original receipt to receive a credit or refund. If original payment was made by credit card, our credit-card agreements require that all credits and refunds must be issued TO THE SAME CARD. Cash or check transactions in excess of $75 will be refunded via a corporate check. Please allow 14 days for processing. If original payment to Company was by check, refunds will be issued after a 14-day waiting period to allow original check to clear. Amounts past due are subject to a late charge of up to 1.5% per month (18% per annum), subject to limits imposed by local laws.
Unclaimed Merchandise: Unless written arrangements are made with the store manager, merchandise not picked up within 120 days of the agreed upon pick up date shall become the property of Company without any additional notice to customer, and no refund or compensation shall be due to the customer.
Warranties: Please see the detailed warranty information applicable to your product for disclosure of the warranty terms and conditions and for product performance information. No other warranties are provided. If you receive a product not in compliance with the manufacturer’s warranty, please contact us immediately. We will work with you and the manufacturer to remedy the problem as quickly as possible.
Mechanic’s Liens: If you fail to timely pay us or others supplying material or services to you to complete this order, we may file one or more mechanic’s liens on your property. As you pay us, you may ask us for “Lien Waivers” from all persons supplying material or services for the work described in this order.
FAILURE OF THIS CONTRACTOR TO PAY THOSE PERSONS SUPPLYING MATERIAL OR SERVICE TO COMPLETE THIS CONTRACT CAN RESULT IN THE FILING OF A MECHANIC’S LIEN ON THE PROPERTY WHICH IS THE SUBJECT OF THIS CONTRACT. TO AVOID THIS RESULT, YOU MAY ASK THIS CONTRACTOR FOR “LIEN WAIVERS” FROM ALL PERSONS SUPPLYING MATERIAL OR SERVICES FOR THE WORK DESCRIBED IN THIS CONTRACT. FAILURE TO SECURE LIEN WAIVERS MAY RESULT IN YOUR PAYING FOR LABOR AND MATERIAL TWICE.
Governing Terms of Sale: In the event you default on any of the terms described in this order and we have to employ an attorney to enforce this order or to collect damages for its breach, you agree to pay us attorney’s fees incurred in that enforcement. This order is the complete agreement between us, and everything you expect us to do is written in this order. This order can be modified only in writing, with the consent of both parties. This order shall be governed by the Uniform Commercial Code as adopted in the state of sale. In the event of a conflict between any term herein and the Uniform Commercial Code, the term herein will control. In the event any part of this order is determined to be unenforceable by a court, the rest of this order shall remain in force. Title to the materials passes to you upon full payment to us and completion of the delivery/installation.